Education Dept. goes mobile with student aid program app

With citizen experience a priority for federal agencies now, the Department of Education has made interacting with student loans a mobile experience.

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If it were a bank, the Federal Student Aid Program would be among the biggest. With citizen experience a priority for federal agencies now, the Department of Education has made interacting with student loans a mobile experience. Chris Greene, chief customer experience officer for Federal Student Aid, shared more details on Federal Drive with Tom Temin.

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