Federal Student Aid

Meet the GAO investigator who bird-dogged the federal student loan program

Waste, fraud and abuse in the federal student aid loan program is bad. But it would be a lot worse, if not for someone at the Government Accountability…

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(AP Photo/Jacquelyn Martin)In this Aug. 9, 2017, photo, flags decorate a space outside the office of Education Secretary Betsy DeVos, at the Education Department in Washington. The U.S. Education Department is warning America’s universities that they must accurately report money coming from foreign nations or risk facing federal investigations, fines and legal action.  (AP Photo/Jacquelyn Martin)

How the Federal Student Aid program has adjusted to the pandemic

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Person using a futuristic head up display (HUD) interface screen with data and key performance indicators (KPI) for business intelligence (BI) analytics, concept about financial dashboard, technology and virtual reality (VR)

Predictive analytics being used to spot missing, suspicious payments for agencies

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

4 ways to improve your customer experience, from agencies already deep in the trenches

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Education to launch mobile FAFSA, in pursuit of better customer experience

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OPM reorganization

Agencies see ‘workforce reshaping’ as opportunity for professional development, not necessarily RIFs

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Keith Wilson

Federal Student Aid teams with USDS to modernize apps

Keith Wilson, the chief information officer of Federal Student Aid in the Education Department, said the FSA-ID portal is getting a facelift one year after…

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Federal Student Aid shifting toward a customer-centric approach to IT

Jerry Williams, the CIO of FSA, said he’s reorganizing his office to establish customer service representatives to help the mission areas use IT more successfully.

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Feds improve customer service through data analysis

While government IT resources are shrinking, a
dire need for improvements with customer
interaction will be key to agencies survival.

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