Federal Student Aid

(AP Photo/Jacquelyn Martin)In this Aug. 9, 2017, photo, flags decorate a space outside the office of Education Secretary Betsy DeVos, at the Education Department in Washington. The U.S. Education Department is warning America’s universities that they must accurately report money coming from foreign nations or risk facing federal investigations, fines and legal action.  (AP Photo/Jacquelyn Martin)

How the Federal Student Aid program has adjusted to the pandemic

The Education Department’s student aid program is about to host an online conference for more than 14,000 people in the financial community.

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Person using a futuristic head up display (HUD) interface screen with data and key performance indicators (KPI) for business intelligence (BI) analytics, concept about financial dashboard, technology and virtual reality (VR)

Predictive analytics being used to spot missing, suspicious payments for agencies

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

4 ways to improve your customer experience, from agencies already deep in the trenches

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Education to launch mobile FAFSA, in pursuit of better customer experience

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OPM reorganization

Agencies see ‘workforce reshaping’ as opportunity for professional development, not necessarily RIFs

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Feds improve customer service through data analysis

While government IT resources are shrinking, a
dire need for improvements with customer
interaction will be key to agencies survival.

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