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Federal Student Aid
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4 ways to improve your customer experience, from agencies already deep in the trenches
Embracing culture change and appointing a senior leader to develop and manage a organizational roadmap are among the ways agencies can improve their customer experiences, according to a new report from the Partnership for Public Service and Accenture Federal Services.
October 08, 2019 -
Trump to finally nominate OFPP administrator
The White House said President Trump intends to nominate Michael Wooten, the senior advisor for acquisitions at the Department of Education’s Federal Student Aid office, to lead the Office of Federal Procurement Policy.
February 13, 2019 -
Education Dept. goes mobile with student aid program app
If it were a bank, the Federal Student Aid Program would be among the biggest. With citizen experience a priority for federal agencies now, the Department of Education has made interacting with student loans a mobile experience. Chris Greene, chief customer experience officer for Federal Student Aid, shared more details on Federal Drive with Tom Temin.
October 22, 2018 -
Education Dept. goes mobile with student aid program app
With citizen experience a priority for federal agencies now, the Department of Education has made interacting with student loans a mobile experience.
October 22, 2018 -
Education to launch mobile FAFSA, in pursuit of better customer experience
The Education Department’s Federal Student Aid Office is launching a mobile app for the Free Application for Federal Student Aid (FAFSA) to help the agency gain a better view into applicants’ pain points with the form.
August 28, 2018 -
Agencies see ‘workforce reshaping’ as opportunity for professional development, not necessarily RIFs
The Trump administration’s push to reorganize government and reshape the federal workforce is prompting agencies to think about the work they do and the skills their current employees will need to accomplish it.
December 11, 2017 -
Potential for fraud CoE emerges amid agencies’ cyber risk responses
Despite their unique missions, agencies face the same challenges when it comes to balancing risks, resources, and resilient bad actors.
September 20, 2017 -
Federal Student Aid teams with USDS to modernize apps
Keith Wilson, the chief information officer of Federal Student Aid in the Education Department, said the FSA-ID portal is getting a facelift one year after it launched.
June 23, 2016 -
Federal Student Aid shifting toward a customer-centric approach to IT
Jerry Williams, the CIO of FSA, said he’s reorganizing his office to establish customer service representatives to help the mission areas use IT more successfully. April 10, 2014
April 10, 2014 -
Feds improve customer service through data analysis
While government IT resources are shrinking, a dire need for improvements with customer interaction will be key to agencies survival.
June 27, 2012