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Open gov lessons from GSA

Martha Dorris, deputy associate administrator of the Office of Citizen Services at the General Services Administration, explains how her agency has used e-gov i...

Federal News Network Staff

April 26, 2011 6:25 pm

< a min read

wfedstaff | June 4, 2015 12:00 am

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Martha Dorris, deputy associate administrator of the Office of Citizen Services at the General Services Administration, explains how her agency has used e-gov initiatives to improve the customer experience, including:

Integrate citizen facing websites and channels.
Integrate agency facing websites into HowTo to improve the customer experience.
Outreach to ensure that the public and agencies are aware of the products and services.