November 5, 2013 — This week on “Federal Tech Talk”, host John Gilroy interviews Tonya Harmon, the CEO of CareDirector USA.

It seems just about impossible to have a deep understanding of healthcare IT and the Affordable Care Act.

We are going to take a look at just one aspect of the health care IT system: an approach to software that can be used for Managed Care Organizations (MCOs).

MCOs are groups of health providers who band together to give better service and eliminate some of the costs of healthcare.

They are normally organized geographically along state lines and they have to work with the federal government to get reimbursed for expenses.

Now, it’s one thing to state that as a goal, and a completely different task to put that into practice.

During the interview, Harmon talks about some of the unintended consequences of this state-based system.

The states have no consistent way to measure outcomes, and have a hard time comparing plans.

Choice of technology is always interesting for healthcare applications.

Initially, CareDirector USA wrote their own system and then decided to use Microsoft CRM and the back end of their system.

Harmon will talk about why that selection was made and some implications involving security and mobile usage.

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