customer experience
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The departments of the Air Force, Education and Homeland Security are all in the process of transitioning public facing functions into digital applications. Each has a broad customer base with very specific needs that need to be taken into account to provide a good customer experience.
March 22, 2019 -
Greg Kihlström, prolific brand consultant, customer experience strategist, and SVP digital at Yes& discusses his new book, the Agile Brand, and the ways that building a positive customer experience and a set of associated vocabulary can propel your brand to new heights.
February 27, 2019 -
If you are just entering the federal IT services market or have been marketing your service offerings for a while you will walk away with new knowledge on ways to increase your company’s thought leadership by listening to this episode of Market Chat.
February 07, 2019 -
GDIT’s Janek Claus, DevOps capability lead and Jay Olsen, director of application services discuss how the correct methodology can complete tasks quickly and with appropriate compliance.
November 05, 2018 -
For agencies, the optimal site is a constantly moving target. But officials at the Veterans Affairs Department think they've got it right this time.
October 26, 2018 -
The Partnership for Public Service and Accenture detail the ways three agencies are leading the pack to overhaul their systems in order to meet customer needs
October 24, 2018 -
If it were a bank, the Federal Student Aid Program would be among the biggest. With citizen experience a priority for federal agencies now, the Department of Education has made interacting with student loans a mobile experience. Chris Greene, chief customer experience officer for Federal Student Aid, shared more details on Federal Drive with Tom Temin.
October 22, 2018 -
How GSA is leading the government in improving the customer experience by consolidating platforms and making better use of data.
October 01, 2018 -
As part of a broader customer service transformation under the President's Mangement Agenda, the Defense Imagery Managment Operations Center (DIMOC) aims to "connect the dots" between its stovepiped program offices.
September 03, 2018 -
The Education Department's Federal Student Aid Office is launching a mobile app for the Free Application for Federal Student Aid (FAFSA) to help the agency gain a better view into applicants' pain points with the form.
August 28, 2018 -
USDA and GSA want a quick turnaround for responses from industry for five of the six solicitations by Aug. 10 under the Centers of Excellence effort.
August 01, 2018 -
MaryAnn Monroe, director of customer experience for HighPoint Global, explains how the new President’s Management Agenda is helping agencies better meet citizens’ needs.
July 04, 2018 -
The federal government is chock full of chief information officers, chief financial officers and chief human capital officers. But as it stands, there are only a handful of chief customer officers
June 05, 2018 -
Compared to the private sector, the federal government, as a whole, ranks down toward the bottom of a new customer service scorecard.
June 01, 2018 -
Following the release of the President's Management Agenda, the Trump administration is relaunching the Federal Customer Service Awards program the Obama administration began in 2015.
May 31, 2018