customer experience
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The Biden administration has issued several new mandates for federal agencies to prioritize and deliver enhanced government customer experiences (CX) capabilities. These mandates provide a roadmap and an opportunity for agencies to leverage digital transformation efforts and modernize CX capabilities for the constituents they serve.
December 02, 2022 -
Multifactor authentication and identity are a major issues in front of the federal chief information security officer council.
December 02, 2022 -
The Justice Department gave agencies 180 days to provide an update on their progress toward making services and resources more accessible to individuals with limited English proficiency.
November 24, 2022 -
We get mixed results when dialing into the federal and the commercial turkey-cooking hotlines.
November 23, 2022 -
Robin Crisp, an IT officer in the Office of the Chief Information Officer’s Business Application Services at the Labor Department, said the Office of Workers’ Compensation Program started digital signatures with two forms and now plans to expand to other programs.
November 14, 2022 -
In the digital age, federal retirement still takes by-hand data gathering and paper. Give yourself months.
November 03, 2022 -
Rob Brown, the chief technology officer at USCIS in the Homeland Security Department, said the new director of UX will be responsible for research, to drive standards and governance around the application of these capabilities.
October 28, 2022 -
The Defense Information Systems Agency’s Enterprise Services Directorate wants to improve customer experience, and find ways to measure their success in order to quantify their improvement.
October 18, 2022 -
Improving customer experience is a top priority for the Department of Veterans Affairs. The department has been concentrating on improving service to its constituents, veterans.
October 11, 2022 -
TSA Administrator David Pekoske thinks common data standards will help his agency more quickly adopt new security screening tech.
October 06, 2022 -
DHS is aiming to hire "hundreds" to help improve customer experiences ranging from air travel to the immigration process.
September 08, 2022 -
The Department of Veterans Affairs has been concentrating on improving service to its veteran constituents. And its had some success. Surveys show a 24% jump in trust in VA over the past few years.
August 25, 2022 -
One sign that the world is sort of back to normal, more people than ever are signing up for the various Trusted Traveler programs.
August 11, 2022 -
The Technology Modernization Fund Board and the Office of Management and Budget has made 18 awards, including four that specifically call out zero trust, worth more than $400 million since March 2021.
August 04, 2022 -
By embracing automation, federal CIOs can expect to see faster, more transparent CX and millions in taxpayer dollars saved. And the possibilities don’t end there.
July 06, 2022