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Over two afternoons, we explored the technology, policy and processes that underpin agency efforts to serve the public, businesses and the government’s own workforce more effectively.
DHS has brought on a U.S. Digital Service veteran to lead a new customer experience directorate.
The White House is asking Congress to increase spending on cybersecurity by 13% over the 2023 request and wants to spend $510 million on customer experience initiatives.
The Biden administration is calling on agencies to step up their efforts to improve customer experience across government by bringing in additional experts and making better use of customer feedback data.
The White House is calling on CDOs to take on governmentwide projects that will advance the Biden administration's executive orders on government outreach to underserved communities and improving customer experience across government.
Login problems and re-ticketing show up among issues with IT user experience at DoD according to a survey from the Defense Business Board.
When people go online to get information, their expectations have been set by their daily activities. For most, that involves going online and purchasing items for retailers who have developed entire businesses around providing a positive, digital experience.
Federal Chief Information Officer Clare Martorana says among her top priorities for 2023 is break down silos, share lessons learned and scale best practices across the IT community.
Due to the passage of the PACT Act in August 2022 — a law that expands health care and benefits for veterans — the Department of Veterans Affairs is expecting a 50% to 100% increase in claims year-over-year.
CX is important. So is security. This is a dicussion, about both, with two federal heavyweights from two very important agencies.
On the anniversary of President Joe Biden’s executive order detailing how agencies need to improve their customer experience, the Department of Homeland Security says it’s removing administrative barriers, increasing equity, building trust and strengthening security.
The Homeland Security Advisory Council's latest report suggest better staffing models, improved technology and other actions could improve CX at several DHS components.
The Biden administration has issued several new mandates for federal agencies to prioritize and deliver enhanced government customer experiences (CX) capabilities. These mandates provide a roadmap and an opportunity for agencies to leverage digital transformation efforts and modernize CX capabilities for the constituents they serve.
Multifactor authentication and identity are a major issues in front of the federal chief information security officer council.