customer experience
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In the annual passback document, Federal News Network has learned the Biden administration wants to give federal employees their biggest raise in 15 years.
February 04, 2022 -
Leaders say if agencies truly want women to succeed they need to drop the one-size-fits-all approach.
February 03, 2022 -
In today's Federal Newscast, public satisfaction in federal customer experience reached an-time low last year, according to a scorecard that’s been tracking this for decades.
January 26, 2022 -
Reps. Gerry Connolly (D-Va.) and Jody Hice (R-Ga.) sent a letter to five agencies, asking them what steps they’ve taken to implement the CASES Act.
January 12, 2022 -
Technology will only enable what thinking people can envision.
December 31, 2021 -
Former federal technology executives offer their insights of the biggest stories of 2021 and which storylines will carry over in 2022.
December 22, 2021 -
The Office of Management and Budget will launch its first-ever learning agenda for the president's management priorities. It's soliciting feedback from academics, federal employees and state and local governments on the kinds of questions that will shape work on the President's Management Agenda.
December 21, 2021 -
NASA SEWP Program Manager Joanne Woytek joins host Mark Amtower on this week's Amtower Off Center to give an update on the GWAC and share her strategic goals for 2022.
December 21, 2021 -
Biden’s executive order, in fact, marks the latest in a series of efforts over the past 30 years to measure and improve public-facing government services.
December 20, 2021 -
The new online feature will allow travelers to avoid a trip to a nearby post office or passport agency, and ensure greater continuity of operations.
December 17, 2021 -
In today's Federal Newscast, President Joe Biden will sign an executive order aimed at saving Americans time and frustration when seeking a broad array of federal services.
December 13, 2021 -
Latest White House executive order underscores customer experience improvement projects already underway.
December 13, 2021 -
DISA staff are using program management tools and principles to monitor and track plans internally, while the Air Force is conducting weekly IT pulse surveys.
December 03, 2021 -
The Biden administration on Thursday described three broad priorities and several underlying strategies that will inform the President's Management Agenda. It will roll out more specifics, along with more detailed goals and plans, in the coming weeks and months.
November 18, 2021 -
When it comes to improving customer service, Clare Martorana, the federal chief information officer, said agencies are trying to think less about individual transactions and more about the experiences Americans have with government at various stages of their lives.
November 16, 2021