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Martin O'Malley — Martin O'Malley, former governor of Maryland

IT Modernization

SSA gets $30M from TMF for IT upgrades critical to better customer service

The Social Security Administration is making IT investments that will make its employees more productive and its services more accessible to its customers.

Workforce

Federal retirement backlog no longer top challenge for OPM, but IG says customer service issues remain

Workforce

IRS commissioner outlines progress in agency’s ‘tech-enabled transformation’

Workforce

OMB focused on automation, federal employee satisfaction as keys to better public-facing services

Commentary

Transforming government payments: From convenience to customization in the digital era

TSP

TSP enters ‘steady state,’ but contractor says more improvements still coming

Management

Biden administration’s action plan to increase federal transparency emphasizes role of equity

TSP

TSP

What’s good, bad and in-between, 6 months after TSP’s major overhaul

customer experience

Commentary

How local governments improve service delivery with a single citizen view

A Transportation Security Administration officer checks travelers as they make their way through security at Love Field in Dallas, Tuesday, April 19, 2022. The major airlines and many of the busiest airports dropped their requirements after a Florida judge struck down the CDC mandate and the TSA announced it wouldn't enforce its 2021 security directive. (AP Photo/LM Otero)

Workforce

Customs and Border Protection feels the return to international travel

TSP

TSP board shares ‘optimistic’ timeline for resolving call center issues

TSP

Exclusive Survey shows new TSP system difficult to navigate for some participants

TSP errors

TSP

TSP board scales up customer service staff after major system update

Program Support Center, HHS, phone, computer

Technology

How to fix the festering problem of federal contact centers

Management

How could improving customer experience boost trust in government?

ADA, Return to Office

Federal Report

Anything can have DEIA if agencies look hard enough

Parcels jam a conveyor belt at the United States Postal Service sorting and processing facility, Thursday, Nov. 18, 2021, in Boston. On the busiest days, about 170,000 packages are processed at the facility. Last year's holiday season was far from the most wonderful time of the year for the beleaguered U.S. Postal Service. Shippers are now gearing up for another holiday crush.(AP Photo/Charles Krupa)

Agency Oversight

USPS scores lower on customer satisfaction, on-time delivery in fiscal 2021

social-security-administration-office-e1581706167448

Unions

First pulse survey results are out and SSA didn't do too well

audit rate

Management

IRS gearing up for next filing season but still dealing with 6M tax return backlog

The Cross Hall of the White House is decorated for the holiday season during a press preview of the White House holiday decorations, Monday, Nov. 29, 2021, in Washington. (AP Photo/Evan Vucci)

Management

OMB seeking feedback on first-ever PMA learning agenda

Joe Biden

Management

Biden executive order seeks 'seamless' customer experience across federal services

Joe Biden

Management

Biden administration details initial vision, three top priorities under President's Management Agenda

Management

Public trust in government still lags, despite some agency improvements with customer transactions

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