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The Internal Revenue Service saw a major turnaround in its level of customer service this year, and will continue to deliver on a higher level of service to the public, according to the agency’s top leader.
The Internal Revenue Service is shaking up its leadership team for the first time in decades to elevate parts of the agency at the center of a multi-billion-dollar modernization agenda.
The Internal Revenue Service is putting its multi-billion-dollar modernization fund to good use by restoring training for its employees and replacing one of its oldest legacy IT systems, according to the head of the agency.
The IRS is making these upgrades to avoid the kind of backlogs in paper tax returns and correspondence it saw at the start of the COVID-19 pandemic. Those backlogs led to unprecedented backlogs and tax refund delays.
IRS Commissioner Danny Werfel told members of the House Oversight and Accountability Committee on Tuesday that the agency has some “catching up to do,” in order to collect taxes owed from wealthy individuals and large corporations, as well as deliver the level of customer experience that taxpayers deserve.
The IRS expects several hundred thousand taxpayers from 13 states will test a free, online tax-filing platform that’s run by the agency during next year’s filing season.
The IRS is seeing a growing disparity between the taxes it's supposed to receive each year, and the amount it actually collects — but expects increased hiring will reverse that trend in the coming years.
The IRS is planning to furlough most of its employees, if lawmakers don’t avert a government shutdown by the end of the week.
The IRS is staffing up its enforcement operations to ensure wealthy individuals and large corporations pay the taxes they owe the federal government.
In today's Federal Newscast: The IRS is using AI to crack down on 1,600 deadbeat millionaires. Microsoft has disclosed how Chinese hackers accessed the email account of America's commerce secretary. And the Air National Guard has teamed-up with the Commanders — the ones from the NFL.
An IRS watchdog is calling on the agency to make better use of pay incentives already available to stay on track with plans to build up its workforce.
IRS Commissioner Danny Werfel says the IRS is close to reaching its largest workforce in more than a decade, and rolling out new technology to reduce call wait times.
The IRS is dipping into its multi-year modernization funds to digitally process all the tax returns it receives by 2025 — a major shift for an agency that still relies heavily on paper forms.
The IRS has ended its policy of revenue officers conducting unannounced home or business visits to address taxpayer debts.