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customer service, customer experence, Customer satisfaction - Employee engagement — Customer satisfaction - Employee engagement

Federal Report

How small changes in employee engagement can make a big difference

In new agency-specific data from OPM, more employee engagement trends are beginning to emerge from the federal workforce’s feedback on the 2024 FEVS.

Hiring/Retention

OPM’s Shriver sees skills-based assessments, shared certificates as federal hiring strategies ripe for expansion

Hiring/Retention

Federal hiring ‘call to action’ centers on job applicants, HR workforce

Budget

Odds of a 2% federal pay raise and other workforce items from Senate spending bills

Hiring/Retention

How NSF is converting more interns into full-time feds

Hiring/Retention

Feds heighten calls to service during Public Service Recognition Week

Hiring/Retention

OPM redefines the skills that 40K federal HR employees need

Federal Workforce

Budget

OPM prioritizing pooled hiring, HR workforce in 2025 budget

Hiring/Retention

Agencies should expect more pooled hiring actions in 2024, OPM’s Shriver says

best places to work in the federal government, small business, VBA

Hiring/Retention

Heading into 2024, OPM ‘fundamentally rethinking’ federal hiring

Jason Miller, the deputy director for management at the Office of Management and Budget, highlighted federal customer experience successes at a White House event on Dec. 6. (Photo by Jason Miller/FNN)

Management

Exclusive OMB’s Miller wants to ‘destroy’ the saying ‘good enough for government work’

FILE - In this March 2, 2020, file photo, birds take off from a marsh in the Tulelake National Wildlife Refuge in the Klamath Basin along the Oregon-California border. One of the worst droughts in memory in the massive agricultural region straddling the California-Oregon border could mean steep cuts to irrigation water for hundreds of farmers this summer to sustain endangered fish species critical to local tribes. The U.S. Bureau of Reclamation, which oversees water allocations in the federally owned Klamath Project, is expected to announce this week how the season's water will be divvied up after delaying the decision a month. (AP Photo/Gillian Flaccus, File)

Federal Insights

At Interior, human capital data drives people and mission
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customer experience

Commentary

Digital planning, equitable access key for agency alignment with the President’s Management Agenda

cyber plans for critical infrastructure

IT Modernization

GSA considers text messages as new frontier for better customer experience

OPM

Workforce

OPM calls on agency leaders to boost awareness of new intern experience program

Group of current and former OPM directors and deputy directors attend CHCO Council 20th anniversary celebration and awards ceremony

Hiring/Retention

The CHCO Council's role is growing, but major recruitment and retention challenges remain

Biden

Unions

White House touts ‘significant results’ of task force after 80,000 feds opt to join a union

3-4

Workforce

OPM lays out hybrid ‘future of work’ vision for agencies

federal workforce-technology-employees

People

Exclusive OMB brings in former DoD official to run personnel, performance office

Management

Biden administration’s action plan to increase federal transparency emphasizes role of equity

Kiran Ahuja

Workforce

Workforce changes may still lie ahead for federal employees in 2023

federal workforce-technology-employees

Management

Agencies should look at data to measure progress on PMA goals

Merrick Garland

Management

Agencies need to do more to break down language barriers, DOJ says

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