How do you manage the world’s biggest entitlement program, mentor scores of employees, and deal with the parade of political appointees while managing your own performance at the same time? That’s what senior executives have to do every day. At the Senior Executives Association’s Executive Update 2010 earlier this week in Washington, Tom spoke with one person who juggles all these demands and keeps her sense of humor – Michelle Snyder, Deputy Chief Operating Officer of the Centers for Medicare and Medicaid Services.

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