customer experience
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Trust in the Department of Veterans Affairs has grown 24% in the last five years, according to a new report from VA's Veterans Experience Office.
June 04, 2021 -
Too often, we see well-intended government efforts fall short of their purpose because solution architects overlook key customer characteristics. Most importantly, these failures disproportionately impact racial minorities and other underrepresented communities.
May 20, 2021 -
Through it all, USPS dealt with critical shortages of its employees, mail delays and a slew of federal lawsuits.
April 12, 2021 -
Crucial digital approaches to customer experience won't completely displace the good, old-fashioned telephone call.
April 09, 2021 -
VA pushing out about 150,000 help desk end users to their homes as the result of the pandemic was a feat which Lynette Sherrill in the Office of Information Technology’s said only a managed service provider could have spanned as quickly as it did.
March 16, 2021 -
The government has learned a lot about its strengths and weaknesses during COVID. Forrester Research Vice President Rick Parrish joined Federal Drive with a progress report.
March 16, 2021 -
Distribution of the crucial shots is improving, both because of supply and of governmental adaptibility.
March 10, 2021 -
For more details on the organization's latest priorities now that the Biden administration has taken over, Code For America's CEO Amanda Renteria spoke to Federal Drive with Tom Temin.
February 11, 2021 -
Biden administration has to help straighten out the COVID-19 vaccine chaos at the state level.
January 29, 2021 -
This week on Amtower Off Center, Brian Chidester, Global Public Sector marketing executive for OpenText, joins host Mark Amtower to discuss the benefits and challenges of using the "whole of government" approach to resolving issues in the federal government.
January 28, 2021 -
To get a handle on how agencies are dealing with the new customer service imperative, Federal News Network brought together a panel of government and industry experts.
January 26, 2021 -
USDA Chief Information Officer Gary Washington said modernizing IT means better customer experience for employees and stakeholders in the field.
January 19, 2021 -
With working capital funds, maybe agencies can finally close the service gap with industry.
January 04, 2021 -
Forward-thinking agencies have realized that the expectations Americans have as consumers also frame their interactions with the government, and the President’s Management Agenda has made improving those interactions a top priority.
January 01, 2021 -
This week on Amtower Off Center, Martha Dorris, founder and CEO of Dorris Consulting joins host Mark Amtower to discuss customer experience and how it fits in the federal government.
December 22, 2020