A deep dive into the ‘whole of government’ approach

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This week on Amtower Off Center, host Mark Amtower interviewed return guest Brian Chidester, Global Public Sector marketing executive for OpenText.

Topics included:

• A deep dive into the “whole of government” concept, identifying problem areas and coordinating a whole of government — federal, state, local and education — and industry approach to resolving the issue. Chidester used his first-hand experience and the Deloitte study on Deploying the Whole of Government approach.

• The growth of customer experience, or CX, as an important factor of government work, and

• A discussion of work from home and “work from anywhere” as part of the next normal.

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