Innovating IT infrastructure at CBP: A conversation with Sonny Bhagowalia
What is the IT strategy for the U.S. Customs and Border Protection (CBP)? How is CBP working to modernize its IT infrastructure? How is it using technology and innovation to change the way it does business? Join host Michael Keegan as he explores these questions and more with Sonny Bhagowalia, Assistant Commissioner & Chief Information Officer, U.S. Customs and Border Protection.
Tune in to the show Mondays at 11 a.m. and Fridays at 1 p.m. on Federal News Network.
Featured speakers
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Sanjeev “Sonny” Bhagowalia
Senior Executive Service of Assistant Commissioner, Office of Information and Technology and CBP Chief Information Officer, United States Customs and Border Protection
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Michael J. Keegan
Leadership Fellow & Host, IBM Center for The Business of Government
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Sanjeev “Sonny” Bhagowalia
Senior Executive Service of Assistant Commissioner, Office of Information and Technology and CBP Chief Information Officer, United States Customs and Border Protection
At the United States (U.S.) Customs and Border Protection (CBP), Mr. Sanjeev “Sonny” Bhagowalia currently holds the Senior Executive Service position of Assistant Commissioner (AC), Office of Information and Technology (OIT) and CBP Chief Information Officer (CIO).
Mr. Bhagowalia has over 36 years of senior technical, managerial and executive leadership experience in private industry, the U.S. Government, and state government. Mr. Bhagowalia has spent over 21 of those years in senior executive capacity, including over 17 years as a member of the Senior Executive Service (SES), one year as a Senior Level (SL) in the Federal Government, and three years as a Senior Executive in State Government. He has served in key CIO leadership roles at five agencies: Bureau of Indian Affairs, U.S. Department of the Interior, State of Hawaii, U.S. Department of Treasury and CBP, U.S. Department of Homeland Security. He also served in Chief Executive Officer (CXO) roles as a Deputy Associate Administrator for Citizen Services and Innovative Technologies at General Services Administration, and as a Program Management Executive/Assistant Director at the Federal Bureau of Investigation, U.S. Department of Justice. Mr. Bhagowalia also served for 14 years in Industry at Boeing, a Fortune 30 company, ultimately serving for five years in senior technical leadership roles as a Chief Engineer/Manager and an honorary Senior Principal Engineer in the Boeing Company.
He has used his knowledge of IT/Information Resource Management (IRM), cybersecurity, and business process re-engineering to transform and secure organizations, and has helped the Federal CIO/CTO to roll out foundational White House Government-wide initiatives such as Open Data, Federal Cloud, FedRAMP and Federal Data Center Consolidatio
Michael J. Keegan
Leadership Fellow & Host, IBM Center for The Business of Government
Michael has two decades of experience with both the private and public sectors encompassing strategic planning, business process redesign, strategic communications and marketing, performance management, change management, executive and team coaching, and risk-financing.
Michael leads the IBM Center for The Business of Government's leadership research. As the Center’s Leadership Fellow, his work is at the nexus of the Center’s mission – connecting research to practice. My work at that the Center complements frontline experience of actual government executives with practical insights from thought leaders who produce Center reports – merging real-world experience with practical scholarship. The purpose is not to offer definitive solutions to the many management challenges facing executives, but to provide a resource from which to draw practical, actionable recommendations on how best to confront such issues. Michael also hosts and produces the IBM Center’s The Business of Government Hour. He has interviewed and profiled hundreds of senior government executives from all levels of government as well as recognized thought leaders focusing on a range of public management issues and trends. Over the last four years, Michael has expanded both the show’s format and reach – now broadcasting informational and educational conversations with dedicated public servants on two radio stations five times a week and anywhere at anytime over the web and at iTunes. Michael is also the managing editor of The Business of Government magazine, with a targeted audience of close to 14,000 government and non-government professionals. Additionally, he manages the Center’s bi-annual proposal review process that awards stipends to independent, third party researchers tackling a wide range of public management issues.
Prior to joining the Center, Michael worked as a senior managing consultant with IBM GBS (Global Business Services) and as a principle consultant with PriceWaterhouseCoopers’ Washington Consulting Practice (WCP). He led projects in the private and federal civilian sectors including the U.S. Department of Energy, U.S. Department of Homeland Security, Centers for Medicare and Medicaid Services, FEMA, and the Veterans Health Administration. Before entering consulting, he worked in the private sector as product development manager at a New York City based risk financing firm.
Since 2003, Mr. Keegan has been a reviewer for Association of Government Accountant’s Certificate of Excellence in Accountability Reporting (CEAR)© program, keeping abreast of the most recent developments in authoritative standards affecting federal accounting, financial reporting and performance measurement. He is also a member of APPAM, the NYU Alumni Association, and the Data Center & Cloud Talent, USA. He holds masters in public administration and management from New York University and was the founder of its DC alumni group as well as previous treasurer of the NYU graduate school’s alumni board.