Agencies are expecting to see improvements across the board when it comes to customer service over the next year. The reason for such optimism comes from a growing understanding of what it takes to provide exceptional customer service.
In this interview with Federal News Network’s Tom Temin, KPMG's Kirke Everson describes the three levels of RPA maturity and how to achieve them, and he describes use cases for RPA deployed internally and for public services. Hear more on Artificial Intelligence/Machine Learning Month.
Participants in a recent Federal News Radio panel discussion explored how the threat environment is changing and how federal agencies are tying together data from what’s going on with strategies for stopping threats before they turn into damage or pilfered data.
In modernizing the IT systems that support these and a myriad of other processes, agencies are trying to introduce a new a new level of automation that incorporates data analysis, improved business processes, and greater cybersecurity and privacy controls.
As the cybersecurity challenge has morphed into a multi-front battle – from the insider in the next cubicle to a distant but malevolent foreign power – chief information security officers, network operations and security operations center staffs have steadily acquired a variety of tools to counter the threats. Few federal agencies are operating with an abundance of resources, even for such a high priority activity as cybersecurity.