During this webinar Lashanda Hodge, the managing director of customer experience for the Centers of Excellence at the General Services Administration, will describe all on the initiatives GSA is taking to improve customer experience. In addition, Grad Conn, the chief experience officer at Sprinklr, will provide an industry perspective.
Join moderator Jason Miller, Hodge and Conn as they discuss:
Customer experience at the Centers of Excellence
How CoE is evaluating customer experience
Maturing data usage
The industry perspective
Please register using the form on this page or call (202) 895-5023.
This program is sponsored by
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