Ask the CIO: General Services Administration

Date: On-demand
Duration: 1 hour
No Fee

During this webinar Lashanda Hodge, the managing director of customer experience for the Centers of Excellence at the General Services Administration, will describe all on the initiatives GSA is taking to improve customer experience. In addition, Grad Conn, the chief experience officer at Sprinklr, will provide an industry perspective.

Join moderator Jason Miller, Hodge and Conn as they discuss:

  • Customer experience at the Centers of Excellence
  • How CoE is evaluating customer experience
  • Maturing data usage
  • The industry perspective

Complimentary Registration
Please register using the form on this page or call (202) 895-5023.

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Featured speakers

  • Lashanda Hodge

    Managing Director, Customer Experience, Centers of Excellence, General Services Administration

  • Grad Conn

    Chief Experience Officer, Sprinklr

  • Jason Miller

    Executive Editor, Federal News Network

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