It’s hard to go a day without hearing someone in government bring up customer experience. It makes sense given agencies provide services 24/7. Our new ebook offers tactics from 11 federal leaders and five industry experts to help improve CX right now.

Learn smart tactics shared by the Agriculture Department, General Services Administration, Health and Human Services Department, Homeland Security Department, Labor Department, Office of Management and Budget, Office of Personnel Management, State Department, Veterans Affairs Department and White House — and from Adobe, DocuSign, Granicus, Qualtrics and Salesforce.


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