Deepening Relationships: How agencies are delivering on CX

Real-time feedback is central to FDA’s upcoming goals for customer experience

The Food and Drug Administration is looking to reach better customer experience by focusing on employee satisfaction and more consistent feedback loops.

SSA’s new customer experience shop eyeing more real-time public feedback

After launching in May, the Office of Transformation at the Social Security Administration is taking a data-driven, proactive approach to try to improve customer experience.

DHS’ new directorate is on a mission to ‘CX all the things’

After its official launch in July, the Department of Homeland Security’s new Customer Experience Directorate sees technology as the pathway to a more human-centered approach to public interactions.

Additional resource: How to Leverage SMS in Federal Outreach Strategies

Digital government provides agencies with the tools that better connect the public and efficiently meet their needs. Equipped with the tips and samples provided in this guide, agencies can move towards effectively integrating SMS messaging into their plans and broaden the impact of their strategies.

Additional resource: Modernizing Customer Experience Through Digital Government

To reduce the frustration that often accompanies the pursuit of government services, agencies must prioritize rebuilding trust among constituents of all backgrounds. Learn more about how trust influences a positive agency reputation while reducing barriers to entry and enhancing service experiences.