Roberta J. Mourao is a principal in the Advisory Services practice of Ernst & Young LLP. Her experience spans the government sector and commercial industry in the areas of business process improvement, enterprise transformation, strategy and supply chain operations. Roberta has a passion for performance improvement and works with government agencies to help them efficiently and effectively achieve the delivery of their missions to citizens. Prior to EY, she was a partner with Accenture Federal Services, where she led Management Consulting for Human Services clients. Roberta started her career at General Electric, where she became part of Jack Welch’s legendary “workout initiative” and is a certified Lean Six Sigma black belt. Roberta holds an MBA from Darden (UVA) and an MS and BA in Electrical Engineering from Rensselaer Polytechnic Institute. Contact Roberta at Roberta.Mourao@ey.com.