Driving better outcomes in federal health care

Data is the key to unlocking sustainable health equity

“The CMS inspector report gave us a framework for how CMS will utilize its data in a variety of facets,” said Kamala Green, social drivers of health program manager at National Government Services. “It served as a much-needed switch – a real shift in focus when we take a look at how to use data.”

CMS embraces human-centered design to streamline citizen services, employee workflows

By engaging closely with customers, the Center for Medicaid & Medicare aims to improve digital services both to help citizens and to reduce demands on its call centers. That involves moving more capabilities to the cloud too.

Health equity takes center stage in President Biden’s 2023 budget request

The FY 2023 budget request placed a spotlight on collecting data on vulnerable communities in order to learn what Americans from every walk of life need to achieve full health.

OMB names 5 priority areas to improve interagency customer experience, as IRS also tackles citizen services

As the Biden administration directs agencies to prioritize customer experience improvements around five cross-cutting areas, agencies like IRS launch initiatives to roll out technologies that help enhance citizen interactions.

Human-centered design enables government to improve customer experience in times of transition

Citizens seek out government services during times of transition, when they’re most vulnerable. Human-centered design can help government connect with citizens and streamline processes for better services during these critical moments.

Agencies invest in a future of more equitable, accessible telehealth

Post pandemic, federal healthcare agencies are investing in a future where telehealth is not a novelty but ubiquitous. Leaders from multiple agencies explain how the government is positioning itself for that transition.