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Driving better outcomes in federal health care
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“The CMS inspector report gave us a framework for how CMS will utilize its data in a variety of facets,” said Kamala Green, social drivers of health program manager at National Government Services. “It served as a much-needed switch – a real shift in focus when we take a look at how to use data.”
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By engaging closely with customers, the Center for Medicaid & Medicare aims to improve digital services both to help citizens and to reduce demands on its call centers. That involves moving more capabilities to the cloud too.
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The FY 2023 budget request placed a spotlight on collecting data on vulnerable communities in order to learn what Americans from every walk of life need to achieve full health.
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As the Biden administration directs agencies to prioritize customer experience improvements around five cross-cutting areas, agencies like IRS launch initiatives to roll out technologies that help enhance citizen interactions.
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Citizens seek out government services during times of transition, when they’re most vulnerable. Human-centered design can help government connect with citizens and streamline processes for better services during these critical moments.
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Post pandemic, federal healthcare agencies are investing in a future where telehealth is not a novelty but ubiquitous. Leaders from multiple agencies explain how the government is positioning itself for that transition.
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