Accelerating Government with ACT-IAC – Episode 34: CX 2023

On this episode, we talk with Barbara Morton and Martha Dorris about customer experience efforts in the federal government.


Barbara Morton, deputy chief Veterans Experience Officer, Department of Veterans Affairs (VA) and government advisor to the ACT-IAC CX COI.

Martha Dorris, founder of Dorris Consulting International, former deputy associate administrator for Citizen Services at the General Services Administration (GSA), former president of the American Council for Technology and former Industry Chair of the ACT-IAC CX COI.


Additional Resources:

To Register for the CX Summit 2023, please visit:

To learn more about ACT-IAC, please visit our website: