IRS looks to automate how it processes paper tax returns to tackle its backlog

The IRS singled out its paper workload as one of its biggest setbacks this filing season. In response, the National Taxpayer Advocate recently issued a directive for the IRS to use scanning technology. Options include having tax preparers to use 2D barcode, and optical character recognition. For an update, Federal News Network’s Jory Heckman spoke with National Taxpayer Advocate Erin Collins.