OMB sets workforce, customer experience targets for agency teams carrying out PMA goals

The Biden administration is fine-tuning its management vision for the government. The Office of Management and Budget is setting targets for agencies to deliver a higher standard of customer service to the public. That’s all under the President’s Management Agenda, which is being implemented through several interagency teams. For what OMB is saying, here’s Federal News Network’s Jory Heckman.