OPM plans to overhaul main website, prioritize customer experience

The Office of Personnel Management is making big plans to pivot its main website to focus more on its usefulness from the user perspective. To accomplish that feat, it will require a nearly complete overhaul of how OPM.gov is currently organized.
“[Currently], it’s really set up like a legacy government website, in that it’s structured around the actual organization and offices of OPM as an agency, versus what somebody would want to look for,” OPM Chief Information Officer Guy Cavallo said in an interview with Federal News Network.