TSP board shares ‘optimistic’ timeline for resolving call center issues

Many participants in the Thrift Savings Plan started to see a drop in call wait times when trying to reach a representative at TSP’s customer service center, ThriftLine. There has been progress toward resolving issues with ThriftLine, said the Federal Retirement Thrift Investment Board, the agency managing TSP, at a July 26 board meeting. But there is still room for improvement to return everything to normal.