‘We will continue to make tweaks’: FRTIB responds to feedback after TSP update

It’s been six months since Thrift Savings Plan participants saw major changes in the online My Account platform, when the Federal Retirement Thrift Investment Board transitioned to a new TSP recordkeeping system. It may be an understatement to say that the final launch of TSP’s multi-year modernization project, known as “Converge,” was bumpy. Many TSP participants voiced their frustrations and concerns with both the board’s handling of the transition, as well as the interface itself, after the rollout.