21st Century Integrated Digital Experience Act

Agencies need customer experience ‘quarterback’ and scorecard to track progress, experts say

The Biden administration is calling on agencies to improve customer experience across government, but former federal officials say a chief customer officer…

Agency Oversight

Getty Images/iStockphoto/Tero Vesalainen

Biden seeks a higher standard for federal customer experience. How well is it already working?

Management

U.S. Navy/Rick Naystatt

090310-D-5972N-009
SAN DIEGO, Calif. (March 10, 2009) Information Systems Technician 2nd Class Ryan Allshouse uses the intrusion detection system to monitor unclassified network activity from the automated data processing workspace aboard the aircraft carrier USS Ronald Reagan (CVN 76). IDS is part of the integrated shipboard network system and serves as an important computer network defense enabler protecting the unclassified shipboard network from cyber attack. (U.S. Navy photo by Rick Naystatt/Released)

Federal union has some ideas on how to address Pentagon workforce shortages

Federal Newscast

Deadline for agencies to submit plans for incorporating digital signatures has passed

Federal Drive

USCIS aims to deliver ‘unified experience’ online under recently passed digital-gov law

Technology

Twitter

21st Century IDEA Act requiring updated federal websites passes House

Federal Drive