Eric Egan

Getty Images/iStockphoto/NicoElNinoTelecommunication network above city, wireless mobile internet technology for smart grid or 5G LTE data connection, concept about IoT, global business, fintech, blockchain

If intentions ruled, the federal government would have the highest customer experience ratings anywhere

The Information Technology and Innovation Foundation ITIF, has analyzed federal customer service and found one thing the government needs to strengthen…

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