federal customer experience

customer service, customer experence, Customer satisfaction - Employee engagement

How about night and weekend customer service — in person?

Shouldn’t in-person appointments and when they’re available become part of agencies’ thinking about improving customer experience?

Tom Temin Commentary

customer experience

Digital planning, equitable access key for agency alignment with the President’s Management Agenda

Commentary

IT modernization, TMF

The rising stakes of the federal digital user experience

Commentary

This agency could stop your paycheck cold

Tom Temin Commentary