Grad Conn

GSA CoE’s new framework seeks to infuse, sustain customer experience

Lashanda Hodge, the managing director of customer experience for GSA’s Center of Excellence, said helping agencies focus across five core areas will…

Federal Insights

In this Tuesday, March 24, 2020 photo, a sign at a middle school in Orlando, Fla., reminds residents that April First is census day. The coronavirus has waylaid efforts to get as many people as possible to take part in the census. (AP Photo/John Raoux)

AI algorithm helps Census Bureau track down 2020 count misinformation

Technology