(AP Photo/Lynne Sladky) DHS organizing new directorate to lead CX efforts DHS has brought on a U.S. Digital Service veteran to lead a new customer experience directorate. Management Read more
From airports to immigration to emergency relief, DHS urged to improve ‘customer experience’ Management Read more
Amelia Brust/Federal News NetworkAfter dipping toe in digital signature pool, Labor now ready to jump right in IT Modernization Read more
Amelia Brust/Federal News NetworkOMB highlights federal workforce, customer experience targets met under PMA Agency Oversight Read more