Homeland Security Advisory Council

AI (artificial intelligence) concept.

Mayorkas signs new policy, calls for DHS to ‘move quickly and nimbly’ with AI adoption

DHS has a new AI policy, while Chief Information Officer Eric Hysen has been named as the department’s first-ever “chief AI officer.”

Artificial Intelligence

Amelia Brust/Federal News Network

customer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device

Exclusive

DHS on cusp of hiring as many as 100 CX experts

Hiring/Retention

A TSA worker checks an identification card, Friday, Jan. 25, 2019, at Seattle-Tacoma International Airport in Seattle. Yielding to mounting pressure and growing disruption, President Donald Trump and congressional leaders on Friday reached a short-term deal to reopen the government for three weeks while negotiations continue over the president's demands for money to build his long-promised wall at the U.S.-Mexico border. (AP Photo/Ted S. Warren)

From airports to immigration to emergency relief, DHS urged to improve ‘customer experience’

Management

FILE - A U.S. Department of Homeland Security plaque is displayed a podium as international passengers arrive at Miami international Airport where they are screened by U.S. Customs and Border Protection, Nov. 20, 2020, in Miami. Employees accused of misconduct at the Department of Homeland Security could face more stringent penalties under an overhaul announced Thursday that follows complaints about the handling of internal discipline in the third largest U.S. government agency. (AP Photo/Lynne Sladky, File)

CBP’s internal affairs division looks to hire hundreds of investigators

Agency Oversight