Amira Boland, who is coordinating the implementation of the Customer Experience Cross-Agency Priority Goal and the GEAR Center for OMB, and Jim Thompson. the director of private sector engagement at the State Department, are spearheading different approaches to bringing new thinking into the government.
Adriane Burton, the Health Resources and Services Administration’s CIO, said a new data analytics platform is key to improving how HRSA manages its grants process.
GSA is starting to look for other agencies to begin creating and working with their own CoEs for 2019 and beyond.
Ed Harper, the Food and Nutrition Service’s director of the Office of Program Integrity for Child Nutrition Programs, worked with the Presidential Innovation Fellows to create a new online application prototype for free and reduced lunches.
U.S. Citizenship and Immigration Services developed myUSCIS, a site that more easily explains the immigration process and provides naturalization resources to users. CIS won the top Igniting Innovation Award from ACT-IAC at a showcase in Washington April 25.
The Social Security Administration used excess desktop computers and an open source platform to tackle its big data challenge. For its efforts, ACT-IAC named SSA’s improper payments and data analytics program a finalist in the Igniting Innovation awards.