The Office of Personnel Management and its contractor, Winvale/CSID, can’t agree on just how many people need to re-enroll with a new vendor to keep credit monitoring and identity protection services, and they haven’t yet finalized a plan to smoothly transition those victims to the new service provider, ID Experts.
The Office of Personnel Management hopes a redesigned FAQ section will make it easier for victims of the two cyber breaches to access online information on how to protect themselves. OPM also sent a letter to those impacted by the breach, highlighting the work that’s been done to strengthen credit monitoring and identity theft insurance in the year since the breaches were announced.
The Navy’s Naval Sea Systems Command will be in charge of hiring a contractor to provide identity-protection services to victims of the breach on the Office of Personnel Management’s background-investigation database. NAVSEA will issue an RFQ early next week. GSA was supposed to send it out this week.
Winvale and its subcontractor CSID want to bid on the larger contract to help the 21.5 million people affected by the breach of OPM’s security-clearance database, Winvale CEO Kevin Lancaster said.
“We’d absolutely go again for it. We have capacity,” he said. “We’ve got the right solutions, the right lessons learned from this one.”
Not everyone is convinced.
Millions of federal employees are finding out their personal data was stolen from the Office of Personnel Management. OPM hired two companies to provide credit and identity theft protection. But Winvale and CSID caused controversy with slow phone response and e-mails that looked like phishing. Winvale CEO Kevin Lancaster and CSID founder Joe Ross joined Tom Temin on the Federal Drive with their side of the story, and tips for what to do when your information is taken.