Kim Weaver

Amelia Brust/Federal News NetworkTSP errors

Even Presidential Rank Awardees must deal with the TSP web site

A simple list of names doesn’t do justice to Presidential Rank Awardees, plus GAO launches look-see into TSP snafus

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Amelia Brust/Federal News NetworkTSP errors

An update on the TSP website

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TSP

Following tumultuous launch, TSP contractor promises more improvements still ahead

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Amelia Brust/Federal News NetworkTSP errors

The TSP board says it isn’t done touching up its new website

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TSP

Can outreach change how much participants contribute to their TSP accounts?

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TSP

‘We will continue to make tweaks’: FRTIB responds to feedback after TSP update

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(Amelia Brust/Federal News Network)

A few TSP developments hint at what’s coming next for participants

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(Amelia Brust/Federal News Network)

TSP board shares ‘optimistic’ timeline for resolving call center issues

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Getty Images/iStockphoto/Tero Vesalainencustomer experience

Survey shows new TSP system difficult to navigate for some participants

Along with challenges logging in to TSP’s updated system, an exclusive Federal News Network survey shows many participants are frustrated with the new…

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Amelia Brust/Federal News NetworkTSP errors

TSP board scales up customer service staff after major system update

The Federal Retirement Thrift Investment Board adds customer service representatives to help participants who are frustrated with new account interface.

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(Amelia Brust/Federal News Network)

TSP participants experience login delays after online system update

A major online update for the Thrift Savings Plan causes high call volumes for the Federal Retirement Thrift Investment Board.

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