Agencies are expecting to see improvements across the board when it comes to customer service over the next year. The reason for such optimism comes from a growing understanding of what it takes to provide exceptional customer service.
After a year and a half of development, the Department of Health and Human Services is ready to move its Buy Smarter Initiative into the production phase.
The Department of Health and Human Services expects artificial intelligence will help ensure it’s paying the lowest price possible for bulk purchases of everyday items like copy paper and medical examination gloves.
With managed services, agencies such as the departments of Agriculture, Commerce, Defense, Homeland Security area sharing overhead, surge capacity and costs for their help desk services.