Mallory Barg Bulman

  • Mallory Barg Bulman: Trump administration needs to focus more on customer service

    A new report urges the Trump Administration to do all it can to get federal agencies focused on customer service to make government operations more efficient and lower costs. Mallory Barg Bulman, vice president for research and evaluation at the Partnership for Public Service, joined Federal Drive with Tom Temin to discuss the report put out by the Partnership and Accenture.

  • Mallory Barg Bulman: Tough times? Get tough

    These are tough times for federal employees. Mallory Barg Bulman, vice president for research at the Partnership for Public Service, joins Federal Drive with Tom Temin to offer some toughening-up advice for feds.

  • Agencies with top engagement sit high, but agencies at the bottom sit very low

    The Partnership for Public Service’s Best Places to Work rankings showed vast disparities between agencies with the highest and lowest employee engagement in 2016. The Partnership compared 69 agencies and subcomponents into five mission areas for the second time.

  • State, Interior lead customer satisfaction survey while HHS surges thanks to HealthCare.gov

    Citizen satisfaction with government services rebounded to a four-year high in 2016, driven largely by improved performances on the part of government websites.

  • Mallory Barg Bulman: How to manage through the presidential transition

    Lots of federal managers have asked how they help manage through the upcoming presidential transition. Some tried-and-true basics for taking care of people can certainly help. Mallory Barg Bulman, research director of the Partnership for Public Service, shares more on Federal Drive with Tom Temin.

  • Mallory Barg Bulman: How will Trump administration work with OMB?

    President-elect Donald Trump has laid out numerous goals for the first few months of his administration. Mallory Barg Bulman, research director at the Partnership for Public Service, talked with Federal News Radio’s Jared Serbu on Federal Drive with Tom Temin about what the incoming administration needs to do to strengthen the Office of Management and Budget as the focal point of missions that cut across agencies.

  • Mallory Barg Bulman: Partnership releases annual Best Places to Work report

    The wait is over. We can now reveal this year’s best and worst places to work in the federal government. No sea change, but a few surprises. Mallory Barg Bulman, research director at the Partnership for Public Service, joins Federal Drive with Tom Temin with the latest.

  • Feds generally happier at work, but leadership satisfaction lags in Best Places to Work

    The 2016 Best Places to Work rankings are out from the Partnership for Public Service and Deloitte. Familiar faces appear at the top of the rankings, but some large agencies, like the Agriculture Department, Securities and Exchange Commission and National Endowment for the Arts saw large improvements this year.

  • Mallory Barg Bulman: Hiring your way to improved customer service

    Agencies wanting to improve customer service should hire front-line people who are good at customer service. No mystery there. But to support those people, you really need to have a much deeper orientation toward good service delivery. Mallory Barg Bulman, director of research at the Partnership for Public Service, joins Federal Drive with Tom Temin with advice for how to do that.

  • Mallory Barg Bulman: Is your staff ready for the next administration?

    Hundreds of thousands of federal employees are getting a new boss when the Trump administration take over in January. How do you prepare and how as a manager can you prepare your people? Mallory Barg Bulman, director of research at the Partnership for Public Service, shares some answers on Federal Drive with Tom Temin.