Mike Hettinger

customer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

Agencies need customer experience ‘quarterback’ and scorecard to track progress, experts say

The Biden administration is calling on agencies to improve customer experience across government, but former federal officials say a chief customer officer…

Agency Oversight

In a reversal of roles, Congress tells the TMF to ‘show me the money’

Reporter's Notebook

Cyber, customer experience will continue to drive major federal technology changes

Reporter's Notebook

cybersecurity maturity model certification

Industry’s patience wearing thin with DoD’s CMMC, GSA’s follow-on to OASIS

Reporter's Notebook

Amelia Brust/Federal News Network

OMB tells agencies how they can win some of the $1B in the Technology Modernization Fund

IT Modernization

hacker attack and data breach, cybersecurity, information protection concept

Creative, responsive, agile underscored federal IT, procurement in 2020

Reporter's Notebook

(AP Photo/Carolyn Kaster)

Five experts offer IT, acquisition advice to the incoming Biden administration

Reporter's Notebook

Exclusive

These IT, cyber provisions in the NDAA may have flown under your radar

The 2020 Defense authorization bill includes almost 1,800 pages and we found several important and interesting provisions that you should know about ranging…

Reporter's Notebook

FILE - In this June 5, 2015 file photo, a view of the Homeland Security Department headquarters in Washington. Analysts at the Homeland Security Department’s intelligence arm found insufficient evidence that citizens of seven Muslim-majority countries included in President Donald Trump’s travel ban pose a terror threat to the U.S. (AP Photo/Susan Walsh, File)

DHS’ 2-RFP plan to modernize financial systems draws criticism

The Department of Homeland Security released two solicitations seeking industry help to consolidate and modernize as many as 22 legacy financial management…

Reporter's Notebook

Cummings remembered as ‘true champion’ for federal workforce

Congress

Federal employees, members of Congress and good government governments remember the late House Oversight and Reform Committee Chairman, Elijah Cummings, as a champion for the federal workforce and a staunch and vocal supporter of whistleblowers.

Mike Hettinger

Agencies need customer experience ‘quarterback’ and scorecard to track progress, experts say

In a reversal of roles, Congress tells the TMF to ‘show me the money’

Cyber, customer experience will continue to drive major federal technology changes

Industry’s patience wearing thin with DoD’s CMMC, GSA’s follow-on to OASIS

OMB tells agencies how they can win some of the $1B in the Technology Modernization Fund

Creative, responsive, agile underscored federal IT, procurement in 2020

Five experts offer IT, acquisition advice to the incoming Biden administration

Special Report: Benefits of Technology Modernization Fund validated

Common themes among 5 agency IT modernization plans

Federal CIO Kent brought vision, energy, leaves legacy of accomplishments

CMMC accreditation body close to releasing assessor training requirements

These IT, cyber provisions in the NDAA may have flown under your radar

DHS’ 2-RFP plan to modernize financial systems draws criticism

Cummings remembered as ‘true champion’ for federal workforce