Mike Hettinger

Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

Agencies need customer experience ‘quarterback’ and scorecard to track progress, experts say

The Biden administration is calling on agencies to improve customer experience across government, but former federal officials say a chief customer officer…

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Amelia Brust/Federal News Network

OMB tells agencies how they can win some of the $1B in the Technology Modernization Fund

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Amelia Brust/Federal News Network

Special Report: Benefits of Technology Modernization Fund validated

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USDA photo by Tom Witham/Tom Withamshared services

Federal CIO Kent brought vision, energy, leaves legacy of accomplishments

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These IT, cyber provisions in the NDAA may have flown under your radar

The 2020 Defense authorization bill includes almost 1,800 pages and we found several important and interesting provisions that you should know about ranging…

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FILE - In this June 5, 2015 file photo, a view of the Homeland Security Department headquarters in Washington. Analysts at the Homeland Security Department’s intelligence arm found insufficient evidence that citizens of seven Muslim-majority countries included in President Donald Trump’s travel ban pose a terror threat to the U.S.  (AP Photo/Susan Walsh, File)

DHS’ 2-RFP plan to modernize financial systems draws criticism

The Department of Homeland Security released two solicitations seeking industry help to consolidate and modernize as many as 22 legacy financial management…

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Elijah Cummings

Cummings remembered as ‘true champion’ for federal workforce

Federal employees, members of Congress and good government governments remember the late House Oversight and Reform Committee Chairman, Elijah Cummings, as a champion for the federal workforce and a staunch and vocal supporter of whistleblowers.

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