Mike Hettinger

TSP

Sequestration, sequestration, se — Wait, don’t summon the S-word!

Former Hill and federal executives recommend agency leaders to keep a close eye on the appropriations and be more proactive to protect against potential…

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device

Cyber, customer experience drove the federal technology story line in 2022

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device, CX, UX

Agencies need customer experience ‘quarterback’ and scorecard to track progress, experts say

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Amelia Brust/Federal News Network

OMB tells agencies how they can win some of the $1B in the Technology Modernization Fund

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hacker attack and data breach, cybersecurity, information protection concept

Creative, responsive, agile underscored federal IT, procurement in 2020

A panel of federal experts offered opinions and insights about what IT and procurement topics that rose to the forefront in 2020 and impacted agencies…

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(AP Photo/Carolyn Kaster)President-elect Joe Biden speaks at The Queen Theater in Wilmington, Del., Tuesday, Dec 22, 2020. (AP Photo/Carolyn Kaster)

Five experts offer IT, acquisition advice to the incoming Biden administration

A panel of federal experts offered opinions and insights about what IT and procurement topics will impact agencies and contractors alike over the next…

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Amelia Brust/Federal News Network

Special Report: Benefits of Technology Modernization Fund validated

New data collected by Federal News Network demonstrates that the agencies which took loans are moving faster, modernizing legacy systems and — hold on to your hats — paying back the loan to the TMF Board.

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