trust in government

2023 Sammies recognize the exceptional work of federal employees

This year’s Sammies winners were commended for their work in everything from nationwide infrastructure investments to improved access to student loan forgiveness…

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Amelia Brust/Federal News Network

Focusing on civil servants, customer experience may lead to better trust in government

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Amelia Brust/Federal News Networkcustomer experience, customer service, customer support, glitch, technology, digital government, computer, phone, mobile device

‘We don’t always have the right answer:’ Why agency leaders should be more transparent

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Amelia Brust/Federal News Networkcustomer experience

Budget request pivots to build trust, recruit federal workers

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