• New VA appeals transparency tool part of focus on veterans’ experience to build trust

    The VA just launched a new online tool called the appeals status tracker that will allow veterans with a disability compensation appeal to track what stage of the process their appeal is in.

  • Digital collaboration at the VA

    This week on Federal Tech Talk, host John Gilroy speaks with Blake Hall, founder & CEO of; Emily Tavoulareas, VA Digital Service, and Greg Gershman, co-founder/principal at Ad Hoc LLC. They will discuss a website called “” and how it opens up the world of collaboration in solving many issues with funneling 500 Department of Veterans’ Affairs websites into one portal. February 28, 2017

  • For one last time, Obama says ‘thank you’ to federal workforce

    President Barack Obama and senior administration leaders celebrated the achievements from the federal workforce over the past eight years. In his final days in office, Obama asked federal employees to think back to the moment they decided to join public service and encouraged them to continue their work as his administration leaves and another takes its place.

  • Labor pitches new as easier path to employment

    A new site from the Labor Department will point veterans to the right resources they need to find a job or start their own business when they re-enter civilian life. The new collects information from a variety of sources and easily organizes it in one place, said Terry Gerton, deputy assistant secretary for policy within the Labor Department’s Veterans’ Employment and Training Service.

  • Veterans Affairs’ new customer-service credo: Make employees happy

    Starbucks calls its employees “partners.” Disney has “cast members.” The Ritz-Carlton has “ladies and gentlemen.” The VA’s new Chief Veterans Experience Officer Tom Allin says the department also needs to see its workers in a new light.

  • Veterans Affairs to launch a solution to its 1,000-website problem

    The Veterans Affairs Department launches, a digital doorway to help organize online resources for veterans.