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But agencies, amid a surge in public demand to use government services digitally, as well as a rise in improper payments from COVID-19 stimulus programs, face growing pressure to make customer services easier to access, but also more secure.
The Biden administration's push for improved customer experience couldn't come at a better time. More people than ever are trying to access federal agencies. Yet satisfaction with the experience is at an all time low.
A coalition of House Democrats is joining the Biden administration in pressing the Postal Service to make a larger commitment to electric delivery vehicles in the coming years.
Congress back in 2010 created a loan guarantee program to run through the Commerce Department. Its purpose was to help along technological innovation an small and medium manufacturers. But the program never got started. Why not?
It doesn't stand still, but the government's level of service always seems to lag that of the private sector. According to Brookings Institution fellow Annelies Goger and Sha Hwang, co-founder of public agency contractor Nava, improving customer experience is essential to improving trust in government itself.
A long-awaited reform bill that would save the Postal Service about $50 billion over the next decade took a major step forward in Congress.
More than two dozen people were killed, including eight children, when Devin Patrick Kelley opened fire during a Sunday service at First Baptist Church of Sutherland Springs, Texas, in 2017.
The IRS will transition away from using facial recognition technology to help taxpayers create online accounts with the agency.
On this episode, we talk with Federal Deputy CIO, Maria Roat, about the President’s Management Agenda and then catch up with Tim Smith, President of OnPoint Consulting about innovation in the federal market.
Citizen satisfaction with government services fell again last year. In fact, the satisfaction index fell to the lowest point since measurement started back in 1999. Here with the details, the director of research for the American Customer Satisfaction Index, Forrest Morgeson.
The Postal Service’s best shot at a long-term legislative reform in recent years is finally moving ahead in Congress next week.
In today's Federal Newscast, immigration judges would no longer be part of the Justice Department, if a bill introduced in the House passes.
The Biden administration is in the market for greener sources of electricity for the federal government, a significant step in a decades-long plan set into motion by a recent executive order.
The name SolarWinds has become synonymous with a scary cybersecurity crisis. It's one of at least two widescale breaches to which the government had to respond. The other is when hackers showed they could get into and take over Microsoft Exchange Server. The Government Accountability Office took a look at the federal response to these two incidents.