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The State Department, facing a historic increase in passport applicants, is looking to ramp up hiring and modernize its IT systems to drive down wait times.
The Veterans Benefits Administration is looking to accelerate its use of automation tools this summer, to keep pace with its workload and break new records on the number of claims it can process in a year.
The agency expects to have all its grants assistance programs available through the FEMA GO platform by April 2024.
The debt ceiling debate has absorbed many in Washington over the past few weeks, as well as those whose business prospects are directly tied to federal spending.
As AI enters the mainstream across sectors in our society, it presents numerous opportunities to enhance healthcare outcomes, particularly for our veteran community.
Zero trust is far more than a cyber initiative, says SAIC’s Shawn Kingsberry, who encourages agencies to tackle it as an IT modernization effort. He shares three ways agencies can accelerate that journey.
Casey Cook, the cloud architecture branch chief for the Agriculture Department, said seven mission areas are taking advantage of more than 300 APIs to make data sharing among new and legacy systems easier.
Like many agencies, DHS is trying to recruit new tech talent. But the agency also wants to advance professional development opportunities for its existing IT specialists.
The $200 million in American Rescue Plan funds made the U.S. Digital Service less accountable and more dysfunctional; Congress should take back the money, overhaul the office and set it up for long term success.
Poor CX can have a negative impact on the government as well. Especially if citizens need to make repeated inquiries or complaints to resolve issues, leading to additional staff time and resources being required.
The Pentagon has cancelled its replacement for the Defense Travel System (DTS) after five years of development and tens of millions of dollars in spending. The system, MyTravel, will end in September, and employees will revert back to using DTS for the foreseeable future.
VA Chief of Staff Tanya Bradsher, President Joe Biden’s nominee to serve as deputy VA secretary, told the Senate VA Committee on Wednesday that the VA will only resume go-lives of the Oracle-Cerner EHR "when it is fully ready," and shows improvement at the five VA sites already using it.
DHS is reshaping its approach to technology by focusing on more agile, iterative projects, and reducing its reliance on big system integrators.
It’s time to demand more of the technology government uses every day.
Weekly interviews with federal agency chief information officers about the latest directives, challenges and successes. Follow Jason on Twitter. Subscribe on Apple Podcasts or Podcast One.