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For government agencies already striving to do more with less, demands to improve customer service present a complex challenge to staff, systems, and technology which may already be pressed to the limit. In addition to federal mandates, such as President Obama's Executive Order 13571 to streamline service delivery and to improve customer service, many citizens now expect to interact with government using new self-service, web-based interfaces, which can be difficult to support on the aging technological infrastructures in many government agencies. And in times of economic downturn, citizens' need for responsive government services rise sharply as pressure on agencies' customer service operations increase—from the top down and the grassroots up.
The military, working through DARPA, is trying to develop its own marketplace of apps for helping troops in the field.
They say hackers who want to steal cars or just eavesdrop on conversations may have an easy time of it.
OMB issued fiscal 2014 technology project guidance detailing the steps agencies should take to reduce spending across six areas. Agencies also must tell OMB how it would reinvest the savings into new or innovative projects.
The command hopes to attract cyber pros with special incentives, including bonuses and education benefits.
The Defense Advanced Research Projects Agency is looking into whether open collaboration can produce a design for a Marine Corps amphibious vehicle.
The space agency gave Federal News Radio an exclusive, in-depth look at a recent IT review session on its enterprise service desk. With the program faltering, NASA detailed how it used TechStat to reinforce planned solutions.
August 17th, 2012 Moderator: Jason Miller – Executive Editor and host of Ask the CIO, at Federal News Radio Guest: Doug Bourgeois – VP, Federal Chief Cloud Executive, VMware
The General Services Administration wants to collect all government social media accounts in one single database so the public can trust they are engaging with an official government site. GSA hopes the registry will also provide a better picture of how federal agencies are using social media.
The National Records and Archives Administration will modify its Electronic Records System for the first time since it went into the operations and maintenance phase. Mike Wash, NARA's CIO, said the use of Technical Direction Letters is one of the key lessons learned from the TechStat session ERA went through in 2010.
A former FCC official is calling for more accountability of emergency communication systems in the wake of the 911 failures during a June storm that pummeled the Washington metro area.
A Google spokesman said he company plans to enhance it apps with functions already offered by Postini, an email security company owned by Google.
The National Institute of Standards and Technology is working on updating guidelines for Transport Layer Security. That technology prevents anyone from eavesdropping on Internet communications.
Not all agencies are using TechStat for IT projects that are in trouble. In an exclusive report, Federal News Radio finds agencies are seeing unexpected benefits in applying the evaluation tool to programs that are on track. Treasury used TechStat to figure out how best to consolidate three procurement systems.
Weekly interviews with federal agency chief information officers about the latest directives, challenges and successes. Follow Jason on Twitter. Subscribe on Apple Podcasts or Podcast One.