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Federal News Network’s CX Exchange
On Demand
Webinar
Over two afternoons, we explored the technology, policy and processes that underpin agency efforts to serve the public, businesses and the government’s own workforce more effectively.
Our inaugural CX Exchange is over, but the tips, tactics and smart insights live on. You can read about and watch the sessions on demand from this 2023 Federal News Network event now.
On Day 1, our speakers focused on the employee experience of the federal workforce. And on Day 2, they talked to the future of customer experience for federal services.
Just click through each day’s agenda below to find the session you want to watch or learn more about. Thanks for stopping by!
Please register using the form on this page or call (202) 895-5023. Once you register, you will have access to the full event.
Agenda
Day
01
01
Day
02
02
DAY 1: Reinventing the federal employee experience
1:00 pm - 1:45 pm
NASA's Robert "Bob" Gibbs on creating an out-of-this-world culture
Moderated by Tom Temin
1:45 pm - 2:10 pm
Maximus' MaryAnn Monroe on why good employee CX starts before Day 1
Moderated by Tom Temin
2:10 pm - 2:55 pm
FDA's Josh Lehman on how his agency’s not so different from Zappos — employees come first
Moderated by Jason Miller
2:55 pm - 3:05 pm
HireVue's retired Lt. Gen. Thomas Bostick on recruiting next-generation federal workforce
Moderated by Jory Heckman
3:05 pm - 3:50 pm
State's Shannon Nagy Cazeau, David Tucker on delivering great employee experience worldwide
Moderated by Tom Temin
3:50 pm - 4:00 pm
HP Federal's Matt Barry on 4 trends that will affect the future of federal work
Moderated by Jory Heckman
Speakers
Sponsors
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