Excellent, equitable and secure customer experience: A closer look at high-impact service providers

Agencies across the federal government are rethinking how they deliver public-facing services across all channels.

Under the Biden administration’s customer experience executive order and the President’s Management Agenda, agencies are tapping into new technologies to meet customers where they are.

The federal government is also focused on making public benefits and services accessible and inclusive to more people, and providing a high level of service online, over the phone or in-person.

Take a closer look at how High-Impact Service Providers (HISPs) are setting a new standard for public-sector service delivery in this new series, sponsored by Carahsoft.