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Melissa Emrey-Arras: Room for improvement in VA’s claims processing
The Veterans Affairs Department managed to double its rate of processing claims for Gulf War Illness, completing more than 11,000 of them in a year. But that nu...
The Veterans Affairs Department managed to double its rate of processing claims for Gulf War Illness, completing more than 11,000 of them in a year. But that number doesn't tell the whole story. Some denial letters were poorly written and claims staff often lacked training. Melissa Emrey-Arras, director of education, workforce and income security issues at the Government Accountability Office, shares the details on Federal Drive with Tom Temin.
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