Current Approach to Identity and Access Management
One thing that we have been seeing as more agencies push toward accelerating progress, is they are making it easier for the public to engage in digital services. One thing coming out of the Social Security Administration, is they are making it easier for their users in order to get accounts and be able to access things that otherwise they would have to call the person to do. A number of agencies, GSA and the Postal Service, one of the things we recognized during the pandemic, was that we needed to make sure that we were reducing exposure and risk to the public and the employees and contractors that work in the government.
Chief of Staff, Office of the Federal CIO, Office of Management and Budget