Telecommunications stability, security and modernization are key for agency productivity

Federal Government agencies are now at an inflection point — there is no turning back when it comes to hybrid work environments and employees doing their jobs...

December 4, 2023 2:26 pm

2 min read

When it comes to telecommunications security and modernization, the COVID-19 pandemic caused many agencies to pivot quickly from an in-office working environment to almost exclusively remote or hybrid work schedules.

Federal Government agencies are now at an inflection point — there is no turning back when it comes to hybrid work environments and employees doing their jobs from anywhere.

“Agencies need to make sure their employees have the technology solutions they need wherever they are working,” said Tony Wellen, vice president of federal at Spectrum Enterprise. “It is crucial for operations to continue securely wherever agency employees work and even more important that connectivity and bandwidth are readily available to support people, resources and technology at work within the mission-critical settings.”

Federal agencies are realizing the need to evolve legacy IT systems to support an operate anywhere workforce. This means ensuring technology solutions that increase operational efficiency, deliver network diversity and optimize performance, as well as maintain business continuity, all while ensuring the ability to scale for the future. Government agencies need to partner with a technology provider that can power next-generation networks, drive collaboration and security for every objective.

“The term telecommunication has evolved to mean more than just a phone call. It’s about collaboration and networking across a variety of media platforms,” said Neil Dorsey, director of federal solutions engineering at Spectrum Enterprise. “Telecommunications is an advanced mechanism for communicating, collaborating and sharing information.”

Dorsey said the federal government has been adopting telecommunications technologies with unified communications (UC) implementations. UC solutions can bring together calling, messaging, meetings and virtual workspaces into a single application for a simple, unified experience that supports workers wherever they may be.

“Agencies have unique needs; for example, military requirements differ from the civilian agencies,” Dorsey said. “A civilian agency may need specific unified communications capabilities, whereas the military is likely to need enhanced security and redundancy.”

Federal agencies need to ensure their networks are reliable and secure to support efficiency, as well as productivity that empowers teams to connect and collaborate. Partnering with a trusted technology provider that understands day-to-day priorities is essential to achieving mission-critical objectives — from cloud migration to digital transformation.

Spectrum Enterprise, a part of Charter Communications, is a partner that can power secure, next-generation networks, cloud and IT infrastructure solutions for every mission. Whether the task at hand is improving constituent service delivery, ensuring seamless cross-collaboration between agencies or securing citizen data, Spectrum Enterprise offers a diverse portfolio of federal solutions across networking, connectivity and communications. The team at Spectrum Enterprise offers a consultative approach to serving federal government agencies to help them identify the best solutions to meet agency needs. Learn more about how Spectrum Enterprise can help your agency increase operational efficiency.