Forward-Thinking Government | Federal News Network

What needs to be next for CX in the federal government?

As agencies build on the foundation created by the Biden administration to improve customer experience, what needs to happen next? We get insights from a former fed who now develops government experience strategies.

How to capitalize on customer experience to drive the mission

Increasingly, agencies’ core missions require bringing in information, exchanging information or providing information. That requires creating excellent customer experiences. A CX expert shares how to make those engagements seamless.

Want to accelerate your customer experience? Here’s how AI can be your launch pad

Want to reimagine how your agency delivers customer service in the customer engagement center? Here’s a strategy to start small and scale as you go and make your business case.