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Forward-Thinking Government
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Successful and responsible use of AI requires a roadmap based on desired outcomes and four other critical elements. We talk with AI guru Kathleen Featheringham to learn what those are and why they matter to agencies working toward smart use of AI.
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Having loads of data isn’t enough. We talk with James Bench of Maximus about how to develop a practical governance strategy and about three other critical elements to make data actionable: data integration, data analytics and data security.
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Whether your agency has just begun to evaluate its cloud options or it’s moving full steam into the cloud. The STORM framework — stabilize, transform, optimize, refactor, mature — offers a migration success strategy.
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As agencies build on the foundation created by the Biden administration to improve customer experience, what needs to happen next? We get insights from a former fed who now develops government experience strategies.
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Increasingly, agencies’ core missions require bringing in information, exchanging information or providing information. That requires creating excellent customer experiences. A CX expert shares how to make those engagements seamless.
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Want to reimagine how your agency delivers customer service in the customer engagement center? Here’s a strategy to start small and scale as you go and make your business case.
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