Pandemic response has acted like a pressure test for federal IT systems and related modernization funding.
The Department of Veterans Affairs is applying artificial intelligence to help improve medical care. The Agriculture Department is giving its eight mission areas 360-degree views of metrics to answer mission-focused questions.
Rajiv Uppal at the Centers for Medicaid and Medicare Services, and Jose Arrieta at HHS said bringing the mission offices into the IT modernization discussion is having real impacts.
Jennie Main, the CMS chief operating officer, and Rajiv Uppal, the CMS CIO, in separate panels detailed how the agency is retraining employees and focusing more on collaboration and customer needs.
Shane Barney, the chief Information Security Officer at USCIS, and Togi Andrews, the CISO at FEMA, say automation and reskilling of the workforce is part of how they are evolving their security operations centers.
The departments of Transportation and Energy have turned to machine learning tools to get a better handle of their data, but officials say those tools will only get them so far.
Department of Health and Human Services CISO Janet Vogel said the escape room training is one of several innovative ways to help employees understand why cybersecurity matters.
Andrea Norris, the chief information officer at the National Institutes of Health, said her agency is investing heavily in people, tools and cloud services to take more advantage of data.
Almost a year into its efforts to transform the way the Agriculture Department does business by standing up five Centers of Excellence (CoEs), the General Services Administration says it’s gearing up to start the process up all over again at a second agency.
Several agencies have developed promising test cases for artificial intelligence, machine learning and automation tools but the FBI said the government has hardly scratched the surface when it comes to leveraging these tools.